Our 30-day money-back guarantee
At Swarri, your satisfaction is our priority. That’s why we offer a 30-day money-back guarantee, ensuring you can shop with confidence.
How do I start a return?
Our dedicated Return Center manages all requests for returns.
To initiate a return, visit our dedicated Return Center and follow these steps:
- Initiate the Return: Start by filling out a return request on our Return Center .
- Approval of Return Request: Once we review and approve your return request, you will receive detailed instructions on where to send your package, including a return label if applicable.
- Tracking Your Return: We recommend keeping your shipping receipt until your return is fully processed. Once the package is received, you’ll be notified of the inspection status.
Please Note: Returns that are not initiated through our Return Center and pre-approved will not be accepted.
For any further inquiries or assistance with your return, feel free to contact us at contact@swarri.com or on our Contact Page
Return Shipping Costs
- Free Return Shipping: We cover return shipping costs for defective, damaged, or incorrect items.
- Standard Returns: For standard returns where no defect is present, the customer is responsible for return shipping fees. In these cases, we provide a discounted return shipping option through our logistics partners.
Non-Refundable Shipping Fees
Please note that original shipping fees are non-refundable.
When will I receive my refund?
After receiving and inspecting your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 3-5 business days. Please note that it may take additional time for your bank or card issuer to process the refund.
If you haven’t received your refund after 15 business days from approval, please contact us at contact@swarri.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation Policy
We understand that plans change, and we offer a 24-hour cancellation window. Here are the terms:
- Before Processing: Orders can be canceled within 24 hours without any fees, provided they have not entered the processing stage.
- After Processing Begins: Orders that have begun fulfillment may be subject to a $9 cancellation fee.
- After Shipment: Orders already shipped cannot be canceled but can be returned following our standard returns policy.
Refunds for Cancellations
Refunds for cancellations where payment has been processed will be issued to the original payment method within 3 business days.
For questions about returns, exchanges, or cancellations, please contact us at contact@swarri.com.